Patient care coordinator
One person owning what happens between visits, so follow-up is somebody's job rather than everybody's.
What it covers
- Care plan follow-up between appointments
- Appointment adherence and no-show recovery
- Referrals and authorizations chased on the patient's behalf
- Pre-visit preparation so the appointment is not wasted
- Patient questions answered or routed to the right person
- A single point of contact the patient recognises by name
How it works
Learn the pathway
We map how a patient moves through your practice and where they currently drop out of it.
Own the follow-up
One coordinator works the list: check-ins made, appointments held, and loose ends chased before they become gaps.
Report what moved
Adherence, open items, and patients at risk of falling out reviewed with you on a standing call.
Who it is for
Practices managing chronic or multi-step care, where patients fall out between appointments and nobody notices until they do not come back.
Questions we get
How is this different from a virtual assistant?
A virtual assistant covers the day's admin. A care coordinator owns one thing: what happens to the patient between visits, including the follow-up nobody else has time to chase.
Does the patient deal with the same person each time?
Yes. The point of the role is a name the patient recognises, rather than whoever happens to pick up.
What do you report on?
Adherence, open items, and the patients at risk of dropping out, reviewed with you on a standing call.