Front desk support
The phones answered the way you would answer them, appointments booked, and intake done before the patient sits down.
What it covers
- Inbound calls answered in your practice's name
- Appointment booking, changes, and cancellations
- New patient intake and forms completed before arrival
- Reminders and confirmations sent and chased
- Voicemail and message triage cleared daily
- After-hours and overflow cover when the desk is with a patient
How it works
Learn your practice
Your schedule rules, providers, and phone scripts documented, so we answer the way you would.
Take the phones
Scheduling, intake, reminders, and inbound questions handled during hours and after.
Report the pulse
Call volume, no-shows, and open slots summarized weekly, so you can see the desk working.
Who it is for
Practices losing calls at lunch, after hours, or any time the desk is already with somebody.
Questions we get
Will callers know they are speaking to an outside team?
They are answered in your practice's name, following your scripts and your schedule rules. The point is that the call is handled the way you would handle it.
Can you cover only the overflow?
Yes. Some practices hand over the phones entirely; others want lunch hours, after hours, or whatever the desk cannot reach while it is with a patient. Both are normal.
What do we get back to see that it is working?
Call volume, no-shows and open slots summarized weekly, so the desk is visible rather than assumed.