Medical virtual assistant
A trained remote assistant who works inside your own systems and your own hours, as part of the practice rather than an outside call centre.
What it covers
- Scheduling, confirmations, and filling cancellations
- Eligibility and benefit checks before the visit
- Inbox, voicemail, and patient message triage
- Prior authorization legwork and payer follow-up
- Patient follow-up, recalls, and no-show recovery
- Documentation kept current in your EHR, not a side spreadsheet
How it works
Match and train
We place a vetted assistant and ramp them on your systems, workflows, and the way your practice talks to patients.
Daily operations
Scheduling, eligibility, inbox, and follow-up handled inside your own software, with the work visible to you the whole time.
Oversight
A supervisor reviews quality and you get one point of contact, never a rotating pool learning your practice again.
Who it is for
Practices where the front desk is covering phones, scheduling, and insurance at once, and something is always the thing that slips.
Questions we get
What can a medical virtual assistant actually do?
Scheduling and confirmations, eligibility checks, inbox and voicemail triage, authorization legwork, and patient follow-up, all inside your own systems. What they own is agreed up front rather than left vague.
Do they have access to patient data?
Only what the role needs, under HIPAA-aligned tooling and a signed BAA. Access is scoped to the systems they work in and reviewed with you.
How is the work checked?
A supervisor reviews quality and you have one point of contact. If something is not landing it gets raised on the standing call, rather than discovered months later.