Workflow automation
The repetitive steps taken out end to end, so a process runs without somebody remembering to run it.
What it covers
- The current process mapped as it really happens
- Manual handoffs and re-typing removed
- Approvals and exceptions routed to the right person
- Systems connected so the data moves itself
- Failures surfaced rather than silently skipped
- The time saved measured against what it was before
How it works
Map it honestly
We follow the process as it actually runs, including the workarounds nobody mentions in the meeting.
Automate the middle
The repetitive steps are removed and the judgement steps are routed to a person, rather than automating everything and hoping.
Monitor it
Failures alert somebody, because an automation that fails quietly is worse than the manual process it replaced.
Who it is for
Companies where a person is the glue between two systems, several hours a week.
Questions we get
Will this replace someone's job?
It removes the repetitive middle of a process, not the judgement. The steps that need a person get routed to one rather than automated away.
What happens when an automation fails?
It alerts somebody. A silent failure is worse than the manual process it replaced, so monitoring is part of the build.
Do we need AI for this?
Often not. Plenty of automation is ordinary engineering, and we will say so rather than adding a model where a rule does the job.