Support assistants
An assistant that answers from your own material rather than guessing, and says it does not know instead of inventing something.
What it covers
- Answers grounded in your documentation and policies
- Scoped to what it actually knows, with a clean handoff otherwise
- Handoff to a person with the conversation attached
- Tone and boundaries set by you
- Conversations reviewable, so you can see what was asked
- Gaps in your documentation surfaced by what it could not answer
How it works
Gather the material
We collect the documentation, policies, and past answers the assistant is allowed to draw on.
Ground and test
The assistant is built to answer only from that material, then tested against real questions including the awkward ones.
Hand off cleanly
Anything outside its scope goes to a person with the conversation attached, rather than to a dead end.
Who it is for
Companies answering the same questions repeatedly, with the answers already written down somewhere.
Questions we get
Where do the answers come from?
Your own documentation, policies and past answers. The assistant is built to answer from that material rather than from general knowledge.
What happens when it does not know?
It says so and hands off to a person with the conversation attached, rather than guessing or dead-ending the visitor.
Can we see what people are asking?
Yes, and it is worth reading. The questions it could not answer are usually a map of the gaps in your own documentation.