Healthcare
We run the operational side of your practice, so your team can focus on care.
A day, handled.
More than billing. We run the front desk, notes, and patient calls, with notetaking, medical coding, and reception handled by our team.
Schedule confirmed
Eligibility checked, reminders out.
Visit documented
Notes kept current; clinician signs.
Summary coded
ICD-10 & CPT, audited twice.
Claims out clean
Scrubbed and submitted same day.
Patients answered
Balances and follow-ups handled.
After hours covered
Calls answered and the schedule prepped for tomorrow.
A report you can read aloud.
Every month: what went out, what came back, and what we're fixing, in plain language, with the numbers to back it.
Process
Parallel setup
We get payer access, learn your systems, and map your current cycle while your existing process keeps running untouched.
Staged cutover
New claims route through us while we work down the existing A/R backlog. Nothing falls between the two processes.
Steady state
Full cycle running, first monthly report delivered, and a standing call to review the numbers with your office manager.
Chart intake
Certified coders read every encounter note and pull the billable detail before anything is assigned.
Accurate coding
ICD-10 and CPT assigned to the highest supported specificity and checked against each payer's rules.
Audit & release
A second coder catches under- and over-coding, so claims leave clean the first time.
Match & train
We place a vetted medical assistant and ramp them on your systems, workflows, and tone of voice.
Daily operations
Scheduling, eligibility, prior authorizations, inbox, and patient follow-up handled as part of your team.
Oversight
A supervisor reviews quality and you get a single point of contact, never a rotating pool.
Learn your practice
Your schedule rules, providers, and phone scripts documented, so we answer the way you would.
Take the phones
Scheduling, intake, reminders, and inbound questions handled during hours and after.
Report the pulse
Call volume, no-shows, and open slots summarized weekly, so you see the desk working.
Check before the visit
Every scheduled service is checked against the plan, so nothing reaches the room without the authorization it needs.
File and chase
Clinical notes gathered, the request filed with the payer, and the queue worked daily until a decision lands.
Track to expiry
Approvals, visit counts, and end dates tracked, with renewals opened before the current authorization runs out.
Capture every referral
Inbound and outbound referrals logged in one place, so none sit unopened in a fax queue or a shared inbox.
Close the loop
Records sent, appointments booked, and the referring provider updated once the patient has been seen.
Nothing left open
Pending referrals aged and reported weekly, so a patient never falls into the gap between two practices.
Gather once
Licenses, CVs, and CAQH brought current in one pass, no repeated document chases.
Enroll & track
Applications filed with every payer and chased weekly until each one is approved.
Stay current
Re-credentialing and expirations tracked on a calendar we own, never a lapsed panel.
Questions we get
Do we have to hand over the whole revenue cycle?
No. Practices usually start with the piece that is leaking, whether that is coding, denials, prior authorization or the front desk, and widen from there.
Do you work inside our existing systems?
Yes. We work in the practice management software and EHR you already run. Onboarding happens alongside your current process rather than replacing it on day one.
How is patient data handled?
A BAA is signed before any PHI is shared, and handling is HIPAA-aligned. You keep your systems and your data, and you can see what moved and why.
What does it cost?
There is no public price list. Work is scoped per practice against your specialty, your volume and your payer mix. The contact form is the fastest way to get a number.
Do you work with dental practices as well as medical?
Yes. Dental billing and dental virtual assistants run the same way as their medical counterparts, with the attachments and narratives dental payers ask for.